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Privacy policy

Last updated: 10 August 2026

This Privacy Policy describes how Loafers Avenue ("we", "our" or "us") collects, uses and discloses your personal information when you visit or make a purchase from https://loafersavenue.com/ (the "Site"), or when you otherwise communicate with us (collectively, the "Services").

Loafers Avenue is a trading name of IMMOTO, a French simplified joint-stock company (société par actions simplifiée) with a share capital of €1,000, registered office 53 Rue des Alouettes, 92000 Nanterre, France, registered with the Nanterre trade register under number 990 084 220. IMMOTO is the data controller for the purposes of the EU General Data Protection Regulation (GDPR) and the UK GDPR.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated version on the Site and change the "Last updated" date.

How we collect and use your personal information

In order to provide and improve our Services, we collect personal information from various sources, as described below. We may use your information to communicate with you, process orders, comply with our legal obligations, enforce our terms of use, and protect our users and our business.

What personal information we collect

Information you provide directly:

  • Contact details (name, address, phone number and email).
  • Order details (billing/shipping addresses, payment confirmation).
  • Account information (username, password, security information).
  • Communications with customer service.

Information collected automatically:

We automatically collect certain data about your use of our Site through cookies and similar technologies (device, browser, IP address and usage analytics data).

Information from third parties:

We may receive information from vendors, service providers or social media platforms that help us operate the Site and the Services.

How we use your personal information

  • To process orders and deliver products or services.
  • To send communications relating to your account, orders or policies.
  • To provide customer service and support.
  • For marketing and advertising purposes (where the law allows).
  • For fraud detection and security purposes.
  • To comply with legal and regulatory requirements.

Cookies

We use cookies and similar tracking technologies to improve the user experience, carry out analytics and personalise content. You can manage cookies through your browser settings, but disabling them may affect some functionalities.

How we disclose personal information

We may share personal information with:

  • Service providers and vendors performing functions on our behalf.
  • Business and marketing partners.
  • Affiliates within our group.
  • Government or regulatory authorities where required by law.

We do not sell or share sensitive personal information without your consent.

Third-party websites and links

Our Site may include links to third-party websites that are not operated by us. We are not responsible for their content, policies or practices. Please review their privacy policies before providing any personal information to them.

Children's data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided us with information, please contact us to request its deletion.

Security and retention of your information

We implement security measures to protect your information, but we cannot guarantee absolute security. We keep data for as long as necessary to comply with our legal, contractual or operational obligations.

Your rights

Depending on your place of residence, you may have the following rights:

  • Access, correct or delete your personal information.
  • Request the portability of your data.
  • Restrict or object to processing.
  • Withdraw your consent.
  • Lodge a complaint with a data protection authority.

To exercise your rights, contact us at contact@loafersavenue.com. We may require verification of your identity before processing your request. As required by law, we will respond to your request within one month.

If you are not satisfied with our response, you may lodge a complaint with the CNIL, the French supervisory authority (cnil.fr), or — if you live in the United Kingdom — with the Information Commissioner's Office (ico.org.uk).

International users

Your personal information may be transferred to, stored and processed outside your country of residence, subject to applicable data protection laws. In particular, our e-commerce platform Shopify is based in Canada and some of our analytics providers are based in the United States. These transfers are covered by appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Contact information

Store name: Loafers Avenue
Address: 53 Rue des Alouettes, 92000 Nanterre, France
Email: contact@loafersavenue.com
Telephone: +33 6 71 32 27 65
Customer service hours: Monday to Friday, 9am to 6pm (London time)
Response time: We aim to reply within 1 business day.

Any questions?

Contact our customer service.