Refund policy

At Loafers Avenue, we want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and hassle-free return procedure.

Easy returns within 30 days

You have 30 days from the date you receive your order to return items. Items must be unused, in their original condition, and returned with their original packaging, tags and accessories. Our support team will guide you through the entire process.

Restocking fee: £0 — we do not charge any restocking fee for returns.

Return policy overview

• Return window: You have 30 days from the date you receive your order to return items.
• Item condition: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.
• Simple returns: Our support team will guide you through the entire process.
• Restocking fee: £0 — we do not charge any restocking fee for returns.

Return fees

For defective or incorrect items: No cost to the customer. This applies when the item received is incorrect, damaged by the carrier, or defective in any other way.

For change of mind: Free — we cover the cost of the return postage. This applies when you ordered the wrong item, it does not fit, or you no longer want it.

How to return an item

1. Contact us: Send an email to contact@loafersavenue.com with your order number and the reason for the return.
2. Pack your item: Carefully repack the item in its original packaging, including all accessories, tags and documents.
3. Send it back: Send your return by following the instructions provided in your return authorisation email. You can use the carrier or shipping method recommended in that email.

Refund process

Inspection: Upon receipt of your return, we will inspect the item to ensure it meets our return criteria.

Refund time: Once approved, your refund will be processed. It typically takes up to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour or another product, contact us at contact@loafersavenue.com and we will help you arrange a quick exchange.

Non-returnable items

For hygiene and safety reasons, some items cannot be returned. Such products will be clearly marked as non-returnable on their product pages.

Any questions?

Contact our customer service.

Contact information

Store name: Loafers Avenue
Address: 53 Rue des Alouettes, 92000 Nanterre, France
Email: contact@loafersavenue.com
Telephone: +33 6 71 32 27 65
Customer service hours: Monday to Friday, 9am to 6pm (London time)
Response time: We aim to reply within 1 business day.

Any questions?

Contact our customer service.